Job Description

We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future.

We are not currently in a position to offer sponsorship to candidates for this role.

Job Role: Clinic Manager

Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs.

Salary: £45,000 - £50,000 per year (depending on experience)

Employment Type: Full-time

Directly reporting to: Dr James Denny

About Dr Dropin & skindoc.

Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups.

Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews.

skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services.

Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it.

If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply.

Our Values

Those who succeed here strongly align with our values:

1. Care for the patient

The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession.

1. Shoulder to shoulder

We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise.

1. Integrity as identity

Professional quality and ethical considerations come first. We stand tall and face difficult decisions together.

1. Two steps ahead

Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first.

About the Role

• We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc.

• This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement.

• The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways.

• You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care.

• This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment.

• Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility.

Key Responsibilities

• Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.

• Line manage reception, administration, HCA/nursing and virtual support staff.

• Support recruitment, onboarding, probation reviews and disciplinary processes.

• Manage rota coordination, staffing coverage and sickness monitoring.

• Coordinate incident management, complaints handling and governance follow-up.

• Support CQC readiness and maintenance of governance standards.

• Maintain governance trackers and mandatory training compliance.

• Support safeguarding, infection control, GDPR and risk assessment processes.

• Coordinate operational audits and support clinical audit cycles.

• Support digi-physical and teledermatology service delivery.

• Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives

• Help improve systems, workflows and operational efficiency across services.

• The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed.

Person Specification

Essential

• Previous experience within healthcare operations or clinic management.

• Experience managing teams within healthcare or clinical environments.

• Excellent organisational, communication and leadership skills.

• Strong operational problem-solving ability and attention to detail.

• Calm, professional and capable under pressure.

• Digitally confident and comfortable using modern healthcare systems.

• Understanding of HR, governance, confidentiality and compliance standards.

• Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability.

Desirable

• Experience within private healthcare or NHS practice management.

• Experience working within multidisciplinary healthcare environments.

• Familiarity with telemedicine or digital healthcare services.

• Experience with Semble, Microsoft 365, G Suite or digital patient systems.

• Experience supporting operational scaling or service development.

• CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.

What We Offer

• Competitive salary and pension contributions.

• 25 days annual leave, your birthday off, plus bank holidays.

• Complimentary dermatology care.

• Regular sponsored team social events.

• A collaborative multidisciplinary environment.

• Opportunities for growth, leadership and professional development.

• A role with real operational responsibility and impact.

Key Points

• The role is full-time (37.5 hours per week).

• The position is primarily site-based in Fulham with cross-site responsibilities.

• Some remote flexibility may be available depending on operational needs.

• Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required.

• Six-month probation period.

How to Apply

Please send your CV and a short covering note outlining your relevant experience and availability to james@skindoc.uk